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Sterova

Refund Policy

Last updated: September 10, 2026

1. Overview

At Sterova, we are committed to delivering high-quality software and maintaining transparent, fair commercial relationships. This policy describes how refunds and cancellations are handled for our project-based and retainer engagements.

2. Fixed-Price Projects

For fixed-scope project engagements, payments are structured in milestones as agreed in the project proposal. The following terms apply:

  • Deposit (first milestone payment) — Non-refundable once project work has begun. This covers scoping, architecture, and initial setup work completed before any visible deliverable.
  • Subsequent milestones — Invoiced upon delivery of each agreed milestone. If a milestone is not delivered as specified, we will rework it at no additional cost before the next invoice is raised.
  • Final payment — Due upon project completion and client sign-off. Not refundable after sign-off has been given.

3. Monthly Retainers

Retainer agreements are billed monthly in advance. The following terms apply:

  • You may cancel a retainer at any time with 14 days written notice.
  • Retainer fees already paid for the current billing period are non-refundable unless Sterova fails to deliver the agreed service level.
  • Unused hours in a given month do not roll over and are not refunded unless otherwise agreed in writing.

4. Project Cancellation by Client

If a client cancels a project in progress:

  • Work completed and delivered to date is billable at the agreed milestone rate.
  • Payments already received for delivered milestones are non-refundable.
  • Any work-in-progress that cannot be delivered as a standalone deliverable will be invoiced at a prorated rate based on hours worked.
  • All completed code and assets will be delivered to the client at cancellation.

5. Quality Disputes

If you believe a deliverable does not meet the agreed specification, we ask that you raise the issue within 14 days of delivery with a written description of the discrepancy. We will:

  • Acknowledge your concern within 2 business days.
  • Provide a remediation plan within 5 business days.
  • Complete any rework covered by the original scope at no additional charge.

Refunds for quality disputes are considered case-by-case and are at the discretion of Sterova management.

6. Exceptional Circumstances

In the unlikely event that Sterova is unable to complete a project due to circumstances on our end, we will provide a prorated refund for any work paid for but not delivered.

7. Contact

For refund requests or billing questions, contact us at: hello@sterova.tech